Capestone guarantees the products and services it provides to customers. Capestone has ISO27001 and ISO9001 certification since 2025, demonstrating our commitment to product quality and data security, among other things.
If you or your customer detects a defect in a device you bought from us, you can return it, provided it meets the conditions.
At Capestone, we ensure a careful and efficient handling of returns and RMA requests. For products from brands included in our return policy, you can easily submit an RMA request via the RMA form. Products may only be returned after approval.
View our complete list of vendors here.
To protect both our partners and ourselves from unnecessary costs and loss of value, we apply the following conditions:
All returns must be registered in advance through the RMA process. Shipments received without an RMA notification will not be processed and will be returned.
Upon arrival, the product is first assessed by our technical department. Based on this evaluation, it will be determined whether the product qualifies for a credit. The assessment is carried out by our specialists.
Handling fee: For approved returns, a handling fee of 15% will be charged.
If, after inspection, the product is found to be non-defective, the following costs will be charged:
€ 25.00 inspection fee
€ 12.00 administration and shipping costs
See if your question is in our FAQ, otherwise please contact: support@capestone.com or call +31 (0)85 111 08 38.
Submit your RMA request
Capestone works directly with manufacturers so we have short lines and can optimize our service to our customers. You are always entitled to RMA and warranty if the product is still under warranty.
If you or your customer has the need for a faster time-to repair and fix, Capestone offers an additional service. With Capestone Priority Support – available on all hardware sold by Capestone – we ensure that we do not have to depend on the supplier’s RMA procedure, but instead send you or your customer a new comparable device immediately. We will of course ensure that this device is shipped with the correct configuration and settings with express shipment.
For routers purchased as a package – as of April 2018: click here for more info on the limited lifetime warranty. Defects are handled by Cradlepoint. You can contact Cradlepoint by creating an account and reporting the problem through the ticket system . A support staff member will then help you further.
Click below if you want more information first about:
We are happy to help answer your questions. Whether you are looking for technical support for your Wireless Wan solution or general information about our product range requests. Leave your message and we will get back to you soon!
+31 85 111 0838 sales@capestone.com Direct contact
